FAQs

Please select your question from the list below.

What is your returns / exchange policy?

If you wish to return an item for a refund or exchange please follow these instructions:

Note – You have 14 working days from the date of delivery to return your order for a refund or exchange. If you have purchased an item from a Pretty Green store and require a refund or exchange, you must return the item to the original place of purchase. If your item/s have been reduced since purchasing or are now on promotion we cannot refund the difference back to you, you will need to follow the returns procedure and order the item/s at the current discounted price.

Package the item(s) back in the box and attach the returns label on the front by cutting it from the Delivery Note / Goods Return Document. Place the completed returns document inside.

Fill in the grid on the returns label requesting either an exchange or refund and the reason why. We can only process exchanges for the same styles, i.e different size/colour. Note this will be subject to availability.

You must return the item(s) in the same condition in which you received them, with their original packaging (including the Pretty Green outer box and tag). You are asked to take reasonable care with the items.

If your item was incorrect or faulty you must return the item(s) back to us as soon as possible, at the latest 30 days of receipt of the item, and we will refund the cost of you doing so. If the product is proved to be incorrect or faulty we will provide a full refund including delivery costs or offer a replacement, subject to availability.

Please note refunds and exchanges may take up to seven working days to be processed and an email will be sent to confirm when the return has been completed.

For further information, email customercare@prettygreen.com and our team will be happy to help.