FAQ's
Please select your question from the list below.
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Ok, so I’ve pre-ordered my Pretty Green clothing, when will I receive it?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
Does Pretty Green deliver all around the world?
Nearly, yes! We can deliver to all countries except:
ADELIE COAST
ASCENSION ISLANDS
BURMA
CHRISTMAS ISLANDS
FALKLAND ISLANDS
GUINEA BISSAU
JOHNSTON ISLAND
KERGUELEN ISLANDS
KIRIBATI
MARQUISES ISLANDS
NIUE
NORTH KOREA
PASCUA ISLAND
PITCAIRN
SAINT HELENA
SOMALIA
TIBET
TOKELAU ISLANDS
TRISTAN DA CUNHA
TUAMOTU
TUVALU
WAKE ISLAND
Please note that we may not be able to deliver to areas of political instability.
