FAQ's
Please select your question from the list below.
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Ok, so I’ve pre-ordered my Pretty Green clothing, when will I receive it?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
How is my order sent?
Your order will be sent out via the most suitable carrier, depending on size and weight.
We send all UK orders via Recorded Signed for Delivery so please be aware that a signature will be required on receipt of your order.
If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.
