FAQ's
Please select your question from the list below.
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Ok, so I’ve pre-ordered my Pretty Green clothing, when will I receive it?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
How long will my order take?
Our delivery times are as follows:
UK – 2-3 working days
Europe within 4 – 8 working days
Rest of the world within 8 – 14 days
If you still haven’t received your package after this time please contact the customer care team.
Please note we refer to working days and do not including weekends or holidays. Timescales are from time of dispatch and not from the time the order is placed. You will receive an estimated dispatch date on your order confirmation and can track the progress of your delivery by using the tracking code supplied in your account.
Please note the UK Holidays below which will affect delivery times:
New Year's Day
Good Friday
Easter Monday
May Day Bank Holiday (first weekend in May)
Spring Bank Holiday (usually the last weekend in May)Summer Bank Holiday (usually the last weekend in August)
25th December - Christmas Day
26th December - Boxing Day
We are committed to getting your order to you as quickly as possible, but sometimes goods maybe subject to delays which are beyond our control. Please note that the recipient will be responsible for any additional postage charges incurred.
