FAQs
Please select your question from the list below.
- What is your returns / exchange policy?
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- I've received an in-store voucher, what do I do with it?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How do I contact your customer service department?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I've received a promotional e-voucher code, what can I do with it?
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
I have received the wrong item, what should I do?
We're sorry if we have got your order wrong. As soon as you receive your item, please contact customer care at customercare@prettygreen.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
