FAQs
Please select your question from the list below.
- What is your returns / exchange policy?
- How much is delivery?
- Do you offer refunds if the items are not suitable?
- I am having trouble accessing or buying from the Pretty Green website
- Certain aspects of the shop do not function correctly.
- Does Pretty Green deliver all around the world?
- The item I received is faulty, how do I get a refund / exchange?
- I’m having problems placing my order
- I have received the wrong item, what should I do?
- I've received an in-store voucher, what do I do with it?
- How do I set up my online account and order?
- How is my order sent?
- Part of my order is missing, what should I do?
- Is it safe to order with Pretty Green?
- Can I change my order once it has been placed?
- How do I contact your customer service department?
- How long will my order take?
- I returned an item and it was incorrectly refunded or replaced
- Can I call you to place an order?
- How do you calculate the delivery charge?
- I have been refunded the incorrect amount.
- I've received a promotional e-voucher code, what can I do with it?
- I notice that there are items on the site that I cannot actually buy yet - why is this?
- What courier companies does Pretty Green use?
- Can I cancel my order?
- Will I be charged customs and import charges?
- Can I only buy online or is there a store somewhere?
- Do you deliver to a different address from my billing address?
- Is there a size guide for the Pretty Green clothing?
- Is what I see actually what I get?
- What if my parcel is damaged?
Can I cancel my order?
If you wish to cancel your order, please contact our customer care team within 1 hour of purchase to avoid it being dispatched to you. We will try our best but it is not always possible to do so.
Under the UK Distance Selling Laws you can cancel your order up to 7 days from the date of purchase. You will need to contact a member of our customer service team at customercare@prettygreen.com Please state your name and order number and we will get back to you with a confirmation of cancellation.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received it.
In all cases, the goods must be returned to us within 14 days, in their original condition (including original packaging) and will be inspected on their return.
