FAQs

Please select your question from the list below.

• What is your returns / exchange policy?
• How much is delivery?
• Do you offer refunds if the items are not suitable?
• I am having trouble accessing or buying from the Pretty Green website
• Certain aspects of the shop do not function correctly.
• Does Pretty Green deliver all around the world?
• The item I received is faulty, how do I get a refund / exchange?
• I’m having problems placing my order
• I have received the wrong item, what should I do?
• I've received an in-store voucher, what do I do with it?
• How do I set up my online account and order?
• How is my order sent?
• Part of my order is missing, what should I do?
• Is it safe to order with Pretty Green?
• Can I change my order once it has been placed?
• How do I contact your customer service department?
• How long will my order take?
• I returned an item and it was incorrectly refunded or replaced
• Can I call you to place an order?
• How do you calculate the delivery charge?
• I have been refunded the incorrect amount.
• I've received a promotional e-voucher code, what can I do with it?
• I notice that there are items on the site that I cannot actually buy yet - why is this?
• What courier companies does Pretty Green use?
• Can I cancel my order?
• Will I be charged customs and import charges?
• Can I only buy online or is there a store somewhere?
• Do you deliver to a different address from my billing address?
• Is there a size guide for the Pretty Green clothing?
• Is what I see actually what I get?
• What if my parcel is damaged?

I notice that there are items on the site that I cannot actually buy yet - why is this?

Product will be landing throughout the year.

By registering your interest and getting your name on a waiting list, you’ll be notified as soon as the item arrives and be able to order it before anyone else.