FAQs

Please select your question from the list below.

• Do you offer refunds if the items are not suitable?
• The item I received is faulty, how do I get a refund / exchange?
• I have received the wrong item, what should I do?
• Part of my order is missing, what should I do?
• I returned an item and it was incorrectly refunded or replaced
• I have been refunded the incorrect amount.

Do you offer refunds if the items are not suitable?

If you are not happy with your purchase, simply complete the form contained in your parcel and return the item, along with the completed form, to us within fourteen days of receiving your parcel.

You must return the item(s) in the same condition in which you received them, with their original packaging (including the Pretty Green outer box). You are asked to take reasonable care with the items.

Any return carried out (other than for faulty items or items delivered incorrectly by us) will be at your own expense and will not be refunded.