FAQs

Please select your question from the list below.

• Do you offer refunds if the items are not suitable?
• The item I received is faulty, how do I get a refund / exchange?
• I have received the wrong item, what should I do?
• Part of my order is missing, what should I do?
• I returned an item and it was incorrectly refunded or replaced
• I have been refunded the incorrect amount.

The item I received is faulty, how do I get a refund / exchange?

We take care when dispatching orders but we recommend that when you receive your order, you carefully check the item(s) received. Any problem with the order should be notified to our Customer Care team at customercare@prettygreen.com as soon as possible.

You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at the latest within 30 days of receipt of the item, and we will refund the cost of you doing so.

We will provide a full refund including delivery costs for a faulty or missing item or, where requested by you, we can send a replacement item subject to availability.