FAQ's
Please select your question from the list below.
- Do you offer refunds if the items are not suitable?
- The item I received is faulty, how do I get a refund / exchange?
- I have received the wrong item, what should I do?
- Part of my order is missing, what should I do?
- I returned an item and it was incorrectly refunded or replaced
- I have been refunded the incorrect amount.
I returned an item and it was incorrectly refunded or replaced
Pretty Green clothing is limited availability so if you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund.
If however you were expecting a refund and received a product in exchange, please contact the customer care team at customercare@prettygreen.com who will reply within 48 hours of receiving the email.
