FAQs

Please select your question from the list below.

• Do you offer refunds if the items are not suitable?
• The item I received is faulty, how do I get a refund / exchange?
• I have received the wrong item, what should I do?
• Part of my order is missing, what should I do?
• I returned an item and it was incorrectly refunded or replaced
• I have been refunded the incorrect amount.

I have been refunded the incorrect amount.

We are very sorry if we have made a mistake with your refund. Please get in touch with our customer care team at customercare@prettygreen.com who will try and sort it out for you as soon as possible.