FAQ's
Please select your question from the list below.
- Do you offer refunds if the items are not suitable?
- The item I received is faulty, how do I get a refund / exchange?
- I have received the wrong item, what should I do?
- Part of my order is missing, what should I do?
- I returned an item and it was incorrectly refunded or replaced
- I have been refunded the incorrect amount.
I have received the wrong item, what should I do?
We're sorry if we have got your order wrong. As soon as you receive your item, please contact customer care at customercare@prettygreen.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
