Festive Holiday 2016 Delivery and Returns

25 Nov 2016

Festive Holiday Returns Policy



We've extended our returns policy for the festive period. Online purchases made between Friday 11th November 2016 and Wednesday 21st December 2016 may be returned for refund or exchange up until Friday 6th January 2017. On Thursday 22nd December, our Standard Returns Policy will come back into effect with returns accepted up to 14 days after receipt of your order.

Any unwanted gifts must be returned in a re-saleable condition with tags attached and sent via post to our returns address within this time frame. After this time we reserve the right to return the product(s) back to you and refuse the refund/exchange requested. If you've received our product(s) as a gift; you will need to send the item(s) back with the returns note or with the original purchasing details (we'd recommend getting in touch with the person who made the purchase if these cannot be provided). We can only accept back online purchases.


To help you with your festive shopping, you have until Sunday 8th January 2017 to refund or exchange any unsuitable items bought between Friday 18th November and Saturday 24th December 2016. Original tags must be attached and a valid receipt is needed.

Please see our full returns policy in the FAQs.


Last Festive Delivery Dates

To get your order in time for 25th December 2016 you should choose Express Delivery before 3pm GMT if ordering on the date below. Ordering by this date should give our couriers ample time for delivery but we cannot guarantee delivery due to unforseen circumstances (e.g. adverse weather).


Express Delivery (3pm GMT Cut-off)

Country Order by 3pm GMT Price Carrier
UK Wednesday 21st December £6 DPD
Germany Wednesday 21st December £10 DHL
Ireland Wednesday 21st December £10 DHL
France Wednesday 21st December £12 DHL
Italy Wednesday 21st December £13 DHL
Sweden Tuesday 20th December £13 DHL
Netherlands Tuesday 20th December £13 DHL
Belgium Wednesday 21st December £13 DHL
Jersey Monday 19th December £10 DHL
Austria Wednesday 21st December £15 DHL
Spain Wednesday 21st December £13 DHL
Switzerland Friday 16th December £16 DHL
Denmark Tuesday 20th December £14 DHL
Australia Wednesday 14th December £20 DHL
New Zealand Wednesday 14th December £20 DHL
USA Thursday 15th December £15 DHL
Norway Friday 16th December £16 DHL
Singapore Thursday 15th December £20 DHL
South Korea Thursday 15th December £20 DHL
Mexico Thursday 15th December £20 DHL
UAE Thursday 15th December £20 DHL
Finland Monday 19th December £15 DHL
Canada Thursday 15th December £20 DHL


Standard Delivery (3pm GMT Cut-off)

Country Order by 3pm GMT Price Carrier
UK Friday 16th December £4 DPD
Germany Wednesday 14th December £5 DPD
Ireland Friday 16th December £8 DPD
France Wednesday 14th December £5 DPD
Italy Tuesday 13th December £8 DPD
Sweden Monday 12th December £8 DPD
Netherlands Thursday 15th December £5 DPD
Belgium Thursday 15th December £5 DPD
Austria Wednesday 14th December £7 DPD
Spain Tuesday 13th December £8 DPD
Switzerland Wednesday 14th December £7 DPD
Denmark Wednesday 14th December £7 DPD

Please note: Although accurate at time of publishing, it is possible the above dates could change.