Festive Holiday 2017 Delivery and Returns

8 Dec 2017

Festive Holiday Returns Policy



We've extended our returns policy for the festive period. On-line purchases made between Tuesday 7th November 2017 and Thursday 21st December 2017 may be returned for a refund or exchange up until Wednesday 10th January 2018.

Any unwanted gifts must be returned in a re-saleable condition with tags attached and sent via post to our returns address within this time frame. After this time we reserve the right to return the product(s) back to you and refuse the refund/exchange requested. If you've received PG product(s) as a gift; you will need to send the item(s) back with the returns note or with the original purchasing details, we'd recommend getting in touch with the person who made the purchase if these cannot be provided. We can only accept back on-line purchases. All store purchases will have to be returned via the shop directly under their returns policy.


To help you with your Christmas shopping, you have until 7th January 2018 to refund or exchange any unsuitable items bought in store between 17th November and 24th December 2017. Original tags must be attached and a valid receipt is needed.

Please see our full returns policy in the FAQs.


Last Festive Delivery Dates

To get your order in time for 25th December 2017 you should choose Express Delivery before 2pm GMT if ordering on the date below. Ordering by this date should give our couriers ample time for delivery but we cannot guarantee delivery due to unforseen circumstances (e.g. adverse weather). Free UK express shipping is available on orders over £80.


Express Delivery (2pm GMT Cut-off)

  Order by 2pm GMT Carrier
UK Thursday 21st December DPD
Northern Ireland and Scottish highlands Wednesday 20th December DHL
Europe Monday 18th December DHL
Rest of World Thursday 14th December DHL


Standard Delivery (2pm GMT Cut-off)

  Order by 2pm GMT Carrier
UK Friday 15th December DPD

To calculate delivery cost please see here.

Please note: Although accurate at time of publishing, it is possible the above dates could change.