Festive Holiday 2019 Delivery and Returns

27 Nov 2019

Festive Holiday Returns Policy

 

ONLINE

We've extended our returns policy for Christmas, Online purchases made between Friday 8th November 2019 and Friday 20th December 2019 may be returned for a refund or exchange up until Thursday 9th January 2020. Any unwanted Christmas gifts must be returned in a re-saleable condition with tags attached and sent via post to our returns address within this time frame. After this time we reserve the right to return the product(s) back to you and refuse the refund/exchange requested. If you've received Pretty Green product(s) as a gift; you will need to send the item(s) back with the returns note or with the original purchasing details, we'd recommend getting in touch with the person who made the purchase if these cannot be provided. We can only accept back online purchases. Any Manchester Store purchases will have to be returned to the shop directly under their returns policy, see our find a store page, for the contact details.


PRETTY GREEN MANCHESTER

To help you with your Christmas shopping, purchases made between Friday 8th November 2019 and Tuesday 24th December 2019 may be returned for a refund or exchange up until Thursday 9th January 2020. Original tags must be attached and a valid receipt is needed.

Please see our full returns policy in the FAQs.

 

Last Festive Delivery Dates

To get your order in time for 25th December 2019 you should choose Express Delivery before 2pm GMT if ordering on the date below. Ordering by this date should give our couriers ample time for delivery but we cannot guarantee delivery due to unforeseen circumstances (e.g. adverse weather). Free UK standard shipping is available on orders over £80.

 

Express Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Monday 23rd December DPD
Europe Monday 16th December DHL
Rest of World Friday 13th December DHL

 

Standard Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Friday 20th December DPD

To calculate delivery cost please see here.

Please note: Although accurate at time of publishing, it is possible the above dates could change.