Christmas – Last Order Dates 2021, Delivery and Returns

1 Dec 2021

Our returns policy has been extended for Christmas. 

Online

Any online purchases made between Monday 1st November 2021 and Sunday 12th December 2021, may be returned for a refund or exchange until Monday 10th January 2022. Any orders after Sunday 12th December are subject to the standard 30 day returns policy. Purchases must be sent back within the returns policy as stated here.

Manchester Store

Any store purchases made between Monday 1st November 2021 and Sunday 12th December 2021, may be returned for a refund or exchange until Monday 10th January 2022. Any purchases after Sunday 12th December are subject to the standard 30 day returns policy.

You must return the item(s) in the same condition in which you received them, with their original packaging. Refunds will be issued to the original payment method. Cardholders must be present. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

After Monday 10th January 2022 we reserve the right to return the product(s) back to you and refuse the refund/exchange request. If you've received Pretty Green product(s) as a gift; you will need to send the item(s) back with the returns note or with the original purchasing details, we'd recommend getting in touch with the person who made the purchase if these cannot be provided.


Please see our full returns policy in the FAQs.


Last Festive Delivery Dates

To get your order in time for 25th December 2021 you should choose Express Delivery before 12pm GMT if ordering on the date below. Ordering by this date should give our couriers ample time for delivery but we cannot guarantee delivery due to unforeseen circumstances (e.g. adverse weather). Free UK standard shipping is available on orders over £80.

 

Express Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Thursday 23rd December DPD
Europe Monday 13th December Economy Express
Rest of World Monday 13th December Economy Express

 

Standard Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Tuesday 21st December Royal Mail

Please note: Although accurate at time of publishing, it is possible the above dates could change.