Shipping and Returns

United Kingdom International

SHIPPING


We offer the following delivery options for orders placed before 2pm (please note during periods of high volume this may differ). We'll provide an estimated delivery date at checkout based on your delivery selection:

DPD Express Delivery£6.001-3 working days
Royal Mail Standard Delivery£4.00 (Free on orders over £80)5-7 working days
DPD Ship to Shop£3.00 (Free on orders over £80)2-3 working days
Isle of Man, Jersey & Guernsey£4.00 (Free on orders over £80)5-7 working days

For full delivery information, please visit our Help Centre.



RETURNS


If you are not happy with your purchase, simply complete the form contained in your parcel and return the item, along with the completed form, to us within thirty days following receipt of your parcel. You must return the item(s) in the same condition in which you received them, with their original packaging.

A full refund excluding delivery costs will be processed within ten days of us receiving the returned items. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.



We also offer a free returns collection service. For more information, follow this link.

Returns received outside the above time frames are accepted at the discretion of Pretty Green. View the returns policy here.



REFUNDS & EXCHANGES

An exchange/full refund excluding delivery costs will be processed within ten days of us receiving the returned items. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Provided we have the requested exchange items in stock, you will receive the exchange item(s) within the same time frame as your original order.

We will email to notify you as soon as your return has been processed by our warehouse.

Please note: All exchanges are subject to availability at the time of processing. Unfortunately, we cannot process exchanges for different items, we can only offer an exchange for the same item in a different size/colour.

For full delivery information, please visit our Help Centre.