Shipping and Returns

United Kingdom International

SHIPPING


Pretty Green ships to 100 destinations worldwide through our partner Global E.

Place an order higher than the minumum spend to receive free standard delivery:

Free Standard ShippingSpend Over
Europe€115
United States$200
Rest of World£150

You will have the option to pre-pay any import taxes your country may apply for a seamless and transparant ordering process. Please select your delivery country in our website navigation. *

Shipping costs are calculated automatically at checkout and depend on:

  1. Destination country
  2. Size/weight of the package
  3. Shipping method selected

We offer several different shipping methods including airmail, standard courier and express courier.

The prices for each available option will be displayed at checkout.

*If you cannot see your country listed, then it is likely that we do not currently ship there.

For full delivery information, please visit our Help Centre.



RETURNS


If you are not fully happy with the goods you have received, you can return them to us within 28 working days of receipt, providing they are in an original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

We offer a flat rate return fee for all international customers. Returns from within Europe will cost €‌13.00, and returns from anywhere else in the world will cost €‌20.00. Alternatively you can return the item(s) to us via your preferred carrier.

Access our Returns Portal to return any orders from outside of the UK.

You will be responsible for arranging to have the item(s) returned to us. You can send your returns via our express returns service for a flat rate of €‌13.00 for returns from within Europe, or €‌20.00 from the rest of the world, which will be taken from the credit of the returned item(s) once they have reached us. Alternatively, you can print a returns label and send with your preferred carrier. Payment of refund for cancellations should be made within 14 days from receipt of the cancellation, but it can be delayed if we have not received the goods or evidence that they've been returned.

We recommend that you use our express service to return your items to us, as we are not responsible for items that do not reach us. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European community (EU 27).

Visit the Returns Portal to start your return.

Unfortunately, we cannot provide an exchange for orders outside the UK. Instead, please return your items for a refund and place a new order.



REFUNDS & EXCHANGES

We aim to process refunds within 7-10 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you within 2-3 working days after your return is processed, depending on your card issuer.

We will email to notify you as soon as your return has been processed by our warehouse.

Unfortunately, we cannot provide an exchange for orders outside the UK. Instead, please return your items for a refund and place a new order.

For full delivery information, please visit our Help Centre.