Christmas 2023 Last Order Dates & Returns

5 Dec 2023

Our returns policy has been extended for Christmas.

All purchases made online and in stores between Monday 30th October 2023 and Friday 8th December 2023, may be returned for a refund or exchange until Sunday 7th January 2024. After the 8th December 2023 the standard 30 day return policy will resume.

All online orders must be sent back within the returns policy as stated here.

You must return the item(s) in the same condition in which you received them, with their original packaging. Refunds will be issued to the original payment method. Cardholders must be present. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

After Sunday 8th January 2024 we reserve the right to return the product(s) back to you and refuse the refund/exchange request. If you've received Pretty Green product(s) as a gift; you will need to send the item(s) back with the returns note or with the original purchasing details, we'd recommend getting in touch with the person who made the purchase if these cannot be provided.

Please see our full returns policy in the FAQ’s.

Last Festive Delivery Dates

To get your order in time for 25th December 2023 you should choose Express Delivery before 12pm GMT if ordering on the date below. Ordering by this date should give our couriers ample time for delivery but we cannot guarantee delivery due to unforeseen circumstances (e.g. adverse weather).


Express Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Thursday 21st December DPD
UK Friday 22nd December Royal Mail Tracked 24
Europe Monday 11th December Economy Express
Rest of World Monday 11th December Economy Express


Standard Delivery (12pm GMT Cut-off)

  Order by 12pm GMT Carrier
UK Wednesday 20th December Royal Mail

Please note: Although accurate at time of publishing, it is possible the above dates could change.